Global Service Owner - End-User Device Services (f/m)

As Global Service Owner of End-User Device Services , you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers. The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale.

About Bosch Group

• Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network.
• We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Responsibilities

• Define and execute the long-term strategy for Bosch’s global end-user device portfolio.
• Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmap

Own the commercial success of the portfolio

• Own the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return.
• Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance.
• Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment.
• Build and develop a high-performing product and service management organization Ensure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization.
• Strong experience in commercial steering and financial management , including budget planning, cost optimization, business case development, and financial performance management.
• Experience in supplier and vendor management , including performance steering, governance, commercial discussions, and contract-related collaboration.
• Experience driving the transformation of services, operating models, organizations, or supplier ecosystems within complex global environments.
• Experience building and developing capabilities in areas such as product management, service management, vendor management, customer success, or performance management .
• Proven ability to operate effectively in global, matrixed, and multicultural organizations , collaborating with multiple internal and external partners.

Requirements

• We are looking for candidates with substantial experience in several of the following areas: Experience in product or service management for complex global products, services, or platforms involving multiple stakeholders.
• Proven end-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios , including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement.

Preferred

• Experience Experience in lifecycle management of end-user devices , such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios.
• Experience with Device-as-a-Service (DaaS), Workplace-as-a-Service (WaaS) , or comparable service delivery models.
• Experience with hardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes .
• Knowledge of endpoint and device management .
• Experience using automation, analytics, AI, self-service, or shift-left approaches to improve service quality, user experience, and operational efficiency.
• Experience in service design and customer journey management .
• Additional skills that will make you successful in the role Strong strategic thinking , combined with the ability to translate strategy into effective operational execution.
• Strong business acumen , with the ability to balance quality, cost, risk, standardization, and customer value when making decisions.
• Ability to think end-to-end across service value chains , functions, and organizational boundaries.
• Strong customer- and user-centric mindset , with a focus on delivering sustainable business value.
• Strong external market orientation , with the ability to leverage industry benchmarks and market insights and translate them into pragmatic solutions for Bosch.
• Excellent stakeholder management skills , with the ability to build alignment across diverse internal and external stakeholders.
• Strong communication skills , with the ability to simplify complex topics, communicate them clearly, and create a common understanding and direction.

Benefits

• Employment Contract Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program Copyright costs for IT employees
• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Private medical care and life insurance

• Cafeteria System with multiple benefits (incl.
• MultiSport, shopping vouchers, cinema tickets, etc.) Prepaid Lunch Card Number of benefits for families (for instance summer camps for kids) Non-working day on the 31st of December
• At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!