Emergency Psychiatric Program Assistant - PRN

Responsibilities

• ESSENTIAL JOB FUNCTIONS 1.
• Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source.
• Sending and delivering faxes.
• 2.
• Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources.
• Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room.
• Have knowledge of SCS’s programs and site locations.
• Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.
• 3.
• Provide low level crisis intervention to callers in need.
• Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors.
• 4.
• Enters various patient data in electronic information system.
• Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.
• 5.
• Performs such medical records-related functions as putting together legal health records; ensuring all required clinical documentation (e. g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record.
• Processing billing forms and ensuring that all documentation is complete.
• 6.
• ensuring completion of documents and that legal requirements are met.
• Arranging ambulance transport to inpatient facilities.
• Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information.
• Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.
• Provide low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required.

Requirements

• Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.
• Completion of up to 18 months’ business school, beyond high school.
• One-to-two years’ experience working in office setting and performing various clerical or administrative tasks. · Or, without any formal business school training beyond high school, three-to-four years of such experience. · Experience in a mental health or social services setting preferred. · Working knowledge of Microsoft Office Suite. · Typing speed 40 – 50 word units per minute. · Strong oral and written communication skills.

PHYSICAL DEMANDS

Position has no unusual physical demands; individual has discretion about walking, standing, etc. · Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs. · Position may occasionally require walking or standing, stooping, or bending. · Occasional exposure to office chemicals or continual use of a video display terminal.

Time Type

Part time