Patient Services Representative II

About OrthoAtlanta

Apply today and join a team that puts patients first!

OrthoAtlanta Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care.

At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life.

Responsibilities

• You'll Do As a Patient Services Representative II at OrthoAtlanta, you’ll: Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting A Great Fit If You… Thrive in a fast-paced, people-facing environment
• Communicate clearly and compassionately with patients and staff

Balance multiple responsibilities with professionalism and accuracy

• Take ownership of front-desk operations and enjoy solving challenges
• Work independently while contributing to a strong, team-first culture
• Experience with front office leadership, financial reconciliation, and insurance verification preferred Why OrthoAtlanta?
• Join a trusted and growing orthopedic practice
• Work with a collaborative and supportive clinical team

Gain experience in a high-volume specialty setting

• Make a meaningful impact on patient care and experience every day
• Are you ready to bring your expertise to a team committed to excellence in Orthopedics?

Requirements

• You’ll Need High School Diploma or equivalent 4+ years of experience in a medical office or clinical setting
• Strong customer service skills and a patient-centered approach
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Excellent verbal and written communication skills
• High attention to detail, strong organizational skills, and discretion with patient information

Benefits

• Front-desk leadership, fast-paced orthopedic clinic, patient-centered teamwork
• We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

Location

Atlanta - Piedmont West Schedule: Full-time Hourly, On-site Compensation: Competitive hourly rate + benefits