Customer Relations Manager
- Broxbourne, United Kingdom
- Mid Level
- Posted
About us
- Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 34 care homes. We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.
- You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.
- You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd.
About you
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
What you will be doing
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
What you will need
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
Benefits
Salary up to £38,000 per annum + commission, with OTE potential of £60,000
Employee of the Month
Long term service awards
Blue Light Card
Professional Development
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If this sounds like your next opportunity, please apply with a current CV.