Marine Technical Support Specialist (m/f/d)

About Accelleron

• Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications.
• Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries.
• Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.
• You will join a team of experts in an exciting international environment, committed to excellence and innovation.
• Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions.
• At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
• If you want to discover more about Accelleron, take another look at our website accelleron.com .

Responsibilities

• Understand the full range of services Accelleron provides for engine performance analytics solutions and other products in the digital portfolio.
• Provide technical support to customers for software usage.
• Participate in customer meetings to understand and address their needs.
• Conduct product training sessions for customers and internal teams.
• Ensure the production and delivery of customized software solutions to customers.
• With an exceptional service mind, accomplish a high level of quality, enhance value for our customers, and represent Accelleron in the forward-looking digital solutions.
• Support digital signal availability / feasibility assessment.
• Deploy FDB signal mapping and validation.
• Data ingress setup for existing data sources.
• Product specific test and data verification.

Requirements

• Successfully completed a bachelor’s degree in mechanical or marine engineering or similar study.
• 3+ Years of experience in design, servicing/commissioning and/or operation of Diesel engines.
• Several years of successful working experience in a customer support position.
• Excellent communication skills in English combined with an accurate, well-organized way of working.

Benefits

• Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working models We look forward to receiving your application.

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