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Japanese Player support Tier 2

Side

# Japanese Player support Tier 2

> Side · Shinjuku City, Japan · — · Posted 2026-11-06

**Salary:** unknown currency 3,200,000–3,500,000

**Workplace:** on_site

**Department:** Player Support

## Description

  • Side international Japan is looking for a Senior player support representatitive (Tier 2) who will be supporting our Client's game. In this role you will:
  • \- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

\- Perform (JP) language translation and proofreading where necessary.

\- Respond and support players issues and/or feedback via email/form from the support sites, including but not limited to account recovery, bug reports, technical issues and more.

\- Business hours: 10:00-19:00

\- Work Days: 5 Days/Week (Including Weekends & Public Holidays)

\- Working Condition: Onsite

\- Location: Yotsuya or Otsuka office

_**\*This position is only for applicants residing in Japan with a valid working visa**_

## Requirements

\- Native-level Japanese reading and writing skills.

\- Strong passion for the video game industry.

\- Excellent teamwork and collaboration skills.

\- Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments. (6 months~2 years)

\- Ability to deliver exceptional customer support via email and chat.

\- Ability to understand player needs from a gamer's perspective.

\- Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines.

Nice to Have

\- Business-level English proficiency and Japanese Proficiency (Reading and Writing)

\- Strong logical thinking skills.

\- Team Lead or people management experience.

## Benefits

**What we offer:**

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee\*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen transportation reimbursement.

**Who we are:**

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit [www.side.inc](https://www.linkedin.com/redir/redirect/?url=http%3A%2F%2Fwww%2Eside%2Einc&urlhash=iBNw&isSdui=true).

## Apply

[Apply at Side](https://apply.workable.com/sideinc/j/B1B9AA45D4/apply)

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