Front Desk Coordinator

Coordinator Joint Ventures LLC – The Joint Chiropractic Must Have Saturday/Sunday Availability Job Summary The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.

About The Joint Chiropractic

Trust, Integrity, Excellence, Respect, and Accountability

Responsibilities

• Patient Experience & Front Desk Operations Greet all members and patients with a warm, professional, and engaging demeanor
• Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon) Maintain smooth patient flow to support both new patients and established visits
• Answer phones, schedule appointments, and assist with patient inquiries
• Assist patients with completing required forms and onboarding processes
• Ensure all patient interactions reflect a high level of service and professionalism
• Sales & Membership Growth Confidently present and sell Wellness Plans, packages, and promotions
• Educate patients on the benefits of chiropractic care and ongoing wellness Re-engage inactive members and support retention efforts

Meet or exceed individual and clinic sales goals

• Accurately apply promotions and ensure compliance with company policies
• Maintain strong product and promotion knowledge at all times
• Clinic Operations & Compliance Perform daily operational tasks including: Transaction processing and account management
• Inventory monitoring and ordering processes
• Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.) Ensure clinic cleanliness, organization, and readiness at all times

Follow all company policies, procedures, and compliance standards

• Communicate patient concerns, feedback, or incidents to leadership appropriately
• Collaboration & Culture Support clinic and regional goals through teamwork and accountability
• Build and maintain positive, respectful relationships with team members
• Contribute to a positive, high-energy clinic culture aligned with JV standards

Participate in team meetings, trainings, and development opportunities

• Accept and apply constructive feedback as a tool for growth
• Marketing & Community Engagement Support local marketing initiatives and clinic growth efforts
• Participate in community outreach and in-clinic promotions when applicable
• Assist with social media or grassroots marketing efforts as directed

Requirements

• Strong customer service and communication skills Sales-driven mindset with confidence in presenting memberships and packages
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor representative of the brand
• Positive attitude with a willingness to learn and grow

Belief in a wellness lifestyle and preventative care

• Proficiency with basic computer systems and social media platforms
• & Physical Demands Availability to work evenings and weekends (Friday–Sunday required)
• High School Diploma or equivalent required; Associate’s degree or higher preferred 1–2 years of retail sales, customer service, or marketing experience preferred
• Ability to stand and/or sit for extended periods of time
• Ability to lift and carry up to 20–50 pounds as needed
• Ability to operate standard office equipment (computer, scanner, phone system) Core Values All Wellness Coordinators are expected to uphold