Senior Client Delivery Manager

About Red Carrot

• We attract and develop talent from all backgrounds because we believe there’s strength in diversity, offering different perspectives and skills.
• Red Carrot is an award-winning, woman-owned small business built for the complexity of federal government work.
• We partner with clients to advance their goals — powered by a team fueled by passion, backed by intelligence, and grounded in expertise.
• From day one, we've applied industrial engineering principles and data analytics to solve complex problems with precision.
• Our approach is research-centric, data-informed, and audience-oriented — and it's how we deliver work that actually moves the needle.
• We exist to strengthen the organizations and communities we serve through trusted, purposeful communication.
• That's not a tagline — it's the standard we hold ourselves to on every engagement.
• Headquartered in Miami, Florida, with a strong and growing presence in Washington, D.C., our team works with clients across the country.
• Distance doesn't dilute our service.
• We build capacity where our clients need it, delivering Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions that fit their mission — and their moment.
• We're the partner organizations turn to when communication challenges are real, the stakes are high, and the work has to matter.

Responsibilities

• Senior | Work Location: Hybrid In DMV area ABOUT THE ROLE Red Carrot is seeking a Senior Client Delivery Manager to lead the day-to-day delivery of strategic communications, marketing, and creative services for our federal customers.
• This role serves as a primary point of contact for customer stakeholders, ensuring every deliverable is on time, on budget, on brand, and aligned to contract requirements.
• The ideal candidate blends strong account leadership with disciplined project and quality management.
• Serve as a primary point of contact for customer stakeholders, building trusted relationships and managing expectations across multiple concurrent projects
• Oversee end-to-end delivery of communications and marketing work, including campaigns, creative assets, digital and social content, events, and reports
• Translate customer requirements, task orders, and statements of work into clear project plans, schedules, and team assignments
• Lead and coordinate cross-functional teams of writers, designers, digital specialists, and subcontractors to deliver high-quality work
• Monitor scope, schedule, budget, and staffing; identify risks early and drive timely resolution or escalation
• Establish and enforce quality control and review processes, including

Section 508 accessibility, plain language, and brand standards

• Prepare and deliver status reports, monthly progress reports, meeting minutes, and other contract deliverables
• Track labor hours and burn rates in partnership with finance and operations to support accurate invoicing and forecasting
• Identify opportunities to expand services and improve customer outcomes; contribute to recompete and proposal efforts
• Mentor junior staff and promote consistent delivery practices across the Red Carrot team MINIMUM QUALIFICATIONS Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field
• Public Trust or suitability determination

Requirements

• Minimum 8 years of experience in client services, account management, or project delivery within a communications, marketing, or creative agency environment
• Minimum 3 years of experience supporting federal government customers
• Demonstrated experience managing multiple projects, budgets, and teams simultaneously
• Excellent written and verbal communication skills, with the ability to present confidently to senior stakeholders
• Proficiency in Microsoft 365 and project management tools (e.g., Asana, Smartsheet, or similar) PMP or similar project management certification preferred
• Ability to obtain and maintain a federal

Benefits

• At Red Carrot, we empower you to be a leader.
• Together, we can solve our client’s biggest challenges.
• We offer a competitive compensation and benefits package.
• Training and Development – Tuition reimbursement and professional trainings for eligible employees.
• Top-tier medical, dental, vision, life insurance and long-term disability coverage.
• 401(k) Plan – 401(k)-retirement and Roth plan with company matching and no vesting period.
• Profit Sharing – Discretionary profit-sharing plan to all eligible employees after one year of employment.
• Provides flexible work hours, paid time off, and 11 federal holidays.