Manager, Technology Operations, Korea

Your Opportunity at ARC’TERYX

The Manager, Technology Operations, Korea is primarily accountable for Retail Store Technology Operations in Korea, while also leading Corporate Endpoint & Security Operations, Helpdesk and Technology Vendor Management, and Korea Technology Governance and Operational Readiness for Global Technology projects.

This role is responsible for delivering stable and effective technology services across Korea retail stores and the corporate office, working through external service partners and Global Technology teams to achieve operational outcomes. In close partnership with the Korea Technology Lead, this role executes Technology Operations priorities and direction while continuously improving the Korea Technology Operating Model to support business growth and Global Technology transformation.

Meet Your Future Team

The Korea Technology Team supports stable Technology Operations across retail stores and the corporate office, connecting Global Technology with the Korea business.

This role works closely with the Korea Technology Lead and collaborates with Store Operations, Korea business teams, Global and Regional Technology teams, Information Security teams, Helpdesk, Field Support, and Technology vendors. The team prioritizes stable Retail Store Technology and business continuity, delivering a consistent technology experience across day-to-day operations, new store openings, technology changes, and Global Technology deployments.

If you were a Security and data protection Officer now, here are some of the core activities you would be doing:

Retail Store Technology Operations

Own the stability, service quality, and operational performance of Technology Operations across Korea retail stores.

Manage the operation and lifecycle of POS, payment, store networks, Wi-Fi, endpoints, mobile devices, printers, and other store technology.

Minimize the impact of technology incidents on store operations and sales, leading recovery and escalation for critical incidents.

Identify

root causes of recurring incidents and operational

issues, and

drive prevention and continuous improvement.

Manage technology planning, deployment, and operational readiness for new store openings, renovations, relocations, conversions, and closures.

Manage nationwide field support and ensure consistent delivery of Store Technology services.

Prioritize technology support and improvement activities based on business impact and store operational needs.

Helpdesk, Service Delivery & Vendor Management

Manage the performance and service quality of Helpdesk, Field Support, and Technology vendors, ensuring stable Retail and Corporate Technology support.

Manage service scope, SLA/KPI performance, vendor performance, and service quality.

Lead resolution with relevant partners when critical incidents or recurring service issues arise, and drive required improvements.

Regularly review and improve vendor capability, capacity, coverage, cost, and performance.

Establish and continuously improve effective service management, escalation, and vendor governance practices.

Ensure operational documentation, knowledge bases, and runbooks

remain

accurate

and current.

Use external partners effectively while

retaining

internal accountability for Technology Service outcomes.

Corporate Endpoint & Security Operations

Manage Endpoint and End User Technology Operations for Korea corporate employees.

Manage the stable operation and lifecycle of laptops, desktops, mobile devices, Microsoft 365, and workplace technology.

• Ensure endpoint configuration, software deployment, patching, device compliance, and security controls operate effectively in Korea in accordance with
• Global Technology and Security standards.

Support Korea operations for global endpoint management platforms, including Microsoft Entra ID and Intune.

Manage device and access-related technology operations and IT asset lifecycle activities for joiners, movers, and leavers.

Coordinate remediation with Global Technology and Security teams when endpoint security issues or compliance gaps arise.

Be operationally accountable for the effective implementation and maintenance of Global Security policies and standards within the Korea endpoint environment.

Global Technology Project Governance & Korea Operational Readiness

Represent Korea Technology Operations in Global Technology projects and major Korea Technology initiatives.

Establish and manage Korea Technology governance, roles and responsibilities, dependencies, risks, and escalation frameworks.

Are you our next Information Security Officer?

Mandatory

• Based in South Korea and fluent in Korean
• Permanent employee aligned with regulatory requirements- Comfortable communicating with global teams and stakeholders in English
• Eligible to serve as the designated Information Security Officer under Korean regulatory requirements

Experience

• More than 5 years in cybersecurity, IT risk, or information security leadership
• Proven experience with ISMS or leading equivalent regulatory frameworks
• Experience in retail or multi-system environments preferred

Certifications

• -CISSP, CISM, ISO27001 or equivalent preferred
• -Strong hands-on technical security capability; certifications alone are not sufficient

Core Competencies

• Strong regulatory and stakeholder management
• Executive-level communication skills
• Ability to operate under high accountability and regulatory pressure
• Strong understanding of cross-border data and system risks

Equal Opportunity

• Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
• Creating an inclusive workplace is connected to our core values, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  ​

• All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
• Design your Purpose. Live our Values.
• DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
• COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
• LIVE IT. Deepen your connection to nature and live your most purposeful life.
• LEAVE IT BETTER. Create a better world, together.