Admissions Support Coordinator

Are you a compassionate, results-driven professional with experience in behavioral health, mental health, healthcare admissions, or high-touch sales ?

Responsibilities

• Do you excel in fast-paced, phone-based environments where empathy and performance go hand-in-hand?
• At Embark Behavioral Health , we’re seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care.
• This is more than a call center role, it's a mission-driven admissions and sales position where your ability to connect, guide, and influence directly impacts access to mental health treatment.
• Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment , serving as the first point of contact
• Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions
• Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness
• Identify potential barriers to admission and proactively offer solutions to support timely access to care
• Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations
• Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment
• Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care
• Maintain accurate documentation in Salesforce (or similar CRM) , track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.

Requirements

• Required Qualifications 2–3+ years of experience in one or more of the following: Behavioral health / mental health
• Healthcare admissions or intake High-volume call center or inside sales
• Proven ability in consultative sales, intake coordination, or conversion-focused roles
• Strong verbal communication, active listening, and objection-handling skills
• Ability to remain calm and effective in emotionally sensitive or urgent situations
• Experience using CRM systems (Salesforce preferred)

Preferred

• Qualifications Background in behavioral health treatment settings or substance use recovery
• Experience with insurance verification, intake coordination, or utilization review support
• Associate’s or Bachelor’s degree in healthcare, psychology, or related field

Pay

$24.00 an hour

Benefits

• Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community.
• Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society. #LI-AA2 #EBOTHR

Schedule

Saturday – Sunday | 7:00 AM – 5:00 PM (Arizona Time) Employment Type: Part-Time (Weekend Shift) Location Requirement: Must reside in the Phoenix, AZ metro area (Chandler-based team)

Benefits

Embark is an Equal Opportunity Employer.