Retail Sales & Service Advisor

Our Retail Sales & Service Advisor role is uBreakiFix's brand-new front of house role, built for people who love to sell, thrive in a customer-facing environment, and want a paycheck that rewards their performance. No repairs, ever . Real earning potential, meaningful customer interactions, and a team that's invested in your growth. If selling comes naturally and helping people is genuinely your thing, you'll feel right at home.

About Asurion

• With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most.
• When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES

Responsibilities

• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices.
• Your attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.
• To be successful at uBreakiFix, you'll bring 1+ year of customer service or retail sales experience.
• We'll teach you the tech.

Requirements

• What's expected of you Be the welcoming face of the store.
• You’ll greet customers, set the tone for their experience, and make them feel like the visit was worth it.
• Manage device check-in and check-out accurately and efficiently.
• Educate customers on products, services, and available solutions, so they leave knowing more than when they arrive.
• Strong communication and interpersonal skills with a natural ability to connect with people quickly.
• Sales-driven mindset with the focus to perform in a fast-paced environment.
• Natural ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn our product offerings.
• Experience in wireless, electronics, hospitality, or service-based retail (preferred).

Pay

Lubbock, TX $16.25/hr + performance-based incentive opportunities

Pay $16.25/hr base + performance-based sales incentives.

Benefits

• Your sales rate and customer satisfaction scores drive your earnings.
• So, the more you sell, the more you take home!
• Benefits that take care of you Unlimited monthly bonuses tied to your sales performance, employee discounts, and ongoing training so your confidence and earnings keep growing.
• Plus health insurance, retirement plans, and tuition reimbursement.
• No tech background required No repair experience needed.
• We'll train you on everything — products, services, and the tech behind them — so you can connect with customers and sell with confidence Career path Your career doesn't stop here.
• There are two ways to build a career at uBreakiFix, through sales or repair, and this role is one of them.
• We promote from within, with a clear path to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.
• Flexible availability including evenings, weekends, and holidays.
• About uBreakiFix by Asurion uBreakiFix is part of Asurion — the nation's largest tech care company.