Jr. Account Manager (VIP)

Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry! 🚀 🧩Who we are Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences.

As a Junior Account Manager , you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through.

Discretion when handling confidential and sensitive information

About Ludicrum Tech

• From marketing and product development to customer support and financial reporting, our teams are changing the game.
• Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.
• With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives! 🥜 In a nutshell

Responsibilities

• This is an entry-level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry. 🎯 The responsibilities & the impact YOU will have: Support the development and maintenance of relationships with VIP clients
• Respond promptly to client inquiries and concerns, ensuring a positive experience
• Proactively engage with clients to understand their needs and gather feedback
• Help maintain high levels of client satisfaction, retention, and loyalty
• Assist with administrative tasks such as maintaining accurate client records and documentation
• Support data tracking and analysis related to client satisfaction and performance
• Collaborate with internal teams to align on client objectives and expectations

Requirements

• Assist senior account managers with ongoing tasks and projects ⚡ All you need is… 1-2 years of experience in customer service, sales, or account management
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Excellent problem-solving skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and prioritize effectively
• Nice to have Knowledge or background in the iGaming industry Native-level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin Previous experience working with VIP/high-value clients 🌟 Why You’ll love working here: Remote Working: Work from anywhere, supporting your work-life balance.

Benefits

• Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
• We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
• We’re committed to your development, offering training and advancement opportunities.
• Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
• Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Invest in your growth through online courses and professional learning opportunities.
• Take your birthday off after a year of employment to celebrate!
• Apply today!

Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you! All CVs are reviewed by our human recruitment team.