Pharmacy Technician II - Rx Solutions Center - Must Reside in Ohio

The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.

About CareSource mission

We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-JS1 Brand=CareSource

Responsibilities

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.) Receive and respond to incoming calls.
• Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed
• Ensure each member has a positive experience by providing accurate information and a high level of customer service
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes
• Collaborate with other departments in the provisions of member care
• Meets or exceeds productivity and performance expectations
• & maintain professional working relationships with all stakeholders
• Perform any other job duties as requested

Requirements

• High School Diploma or equivalent years relevant work experience is required
• Minimum of One (1) year clinical call center experience is required
• Computer proficient with basic knowledge in Microsoft Office Suite to include
• Outlook, Word, Excel, and PowerPoint Highly customer service oriented
• Knowledge of the healthcare field
• Understands the pharmacist’s clinical role in the care of members
• Familiarity with medical terminology and medication names
• Organized and learns quickly
• Uses proper grammar in print and e-mail communications
• Excellent attendance and punctuality
• Ability to work independently and within a team environment
• Attention to detail Critical listening and thinking skills
• Time management skills
• Decision making/problem solving

Comfortable working in a fast-paced environment

• Ohio Technician Registration required Pharmacy Technician Certification (CPhT) is preferred
• Ability to acquire state registration in multiple states, as required

Preferred

• Three (3) years retail pharmacy or hospital pharmacy experience is preferred

Pay

$35,900.00 - $57,300.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.

In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Benefits

• Hourly Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive.

Working Conditions

General office environment; may be required to sit or stand for extended periods of time Position requires the ability to work 9 am to 5:30 pm and the flexibility to work weekends and overtime, as needed

CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer.