Weekend Client Success Executive

# Weekend Client Success Executive

> Houst · Cape Town, South Africa (Hybrid) · Full-time · Posted 2026-11-05

**Salary:** unknown currency 180,000–200,000

**Workplace:** hybrid

**Department:** Commercial and Client Success

## Description

Step into the role of a Weekend Client Success Executive, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

**Salary: R180,000- R200,000 per annum**

**Location: Cape Town, 2 office days a week**

Key responsibilities of the role

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

## Requirements

• Based in Cape Town, and comfortable working from the office 2 days a week
• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in “customer-friendly” language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals. Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload.

## Apply

[Apply at Houst](https://apply.workable.com/houst/j/89817908A3/apply)

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