Shared Services Administrator

• We are currently representing a leading global Financial Services firm in the appointment of high-calibre professionals as part of a period of strategic growth and investment.
• Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long-term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint.
• As part of an exciting phase of international growth, they are establishing a brand-new Shared Services team in Kraków to support global operations. This team will play a pivotal role in delivering high-quality administrative and operational support across multiple jurisdictions and service lines, helping to drive efficiency, consistency and continuous improvement across the business.
• We're looking for organised, detail-oriented individuals who are passionate about delivering excellent service, improving processes and working collaboratively within a fast-paced international environment.

Key Responsibilities

As a Shared Services Administrator, you'll be responsible for supporting a wide range of operational and administrative activities that are critical to the day-to-day running of the global business.

Responsibilities will include

• Processing transactional activities and workflow requests across multiple jurisdictions.
• Delivering administrative processes within agreed service levels and quality standards.
• Managing shared mailboxes and responding to internal and external enquiries.
• Maintaining and updating databases, systems and digital filing records.
• Reviewing data, identifying discrepancies and ensuring information accuracy.
• Preparing certificates, letters and other business documentation.
• Archiving financial and corporate records in line with company procedures.
• Producing reports and supporting operational projects as required.
• Cleansing and validating data to improve system integrity.
• Building strong relationships with colleagues across international offices.
• Identifying opportunities to improve processes, efficiency and service delivery.
• Supporting additional operational initiatives as the team continues to grow.

Skills, Knowledge and Expertise

• A Bachelor's degree or equivalent qualification.
• Previous administrative or operational experience gained within a financial services or International environment.
• Excellent written and verbal English skills.
• Experience working to deadlines and service level agreements (SLAs).
• Strong attention to detail and accuracy.
• The ability to work independently while collaborating effectively within a team.
• A positive, solutions-focused mindset and a desire to continuously improve processes.