IT Operations Engineer

Qode

# IT Operations Engineer

> Qode · Florida, United States · Full-time · Posted 2026-11-05

**Workplace:** on_site

## Description

**Company: Local Tampa Small MSP**

**Position: IT Operations Engineer - Permanent**

**Salary: $70K-$80K - No HealthCare Benefits**

**Location: NE Tampa, FL**

**Education:** Degree in IT, Computer Science, or related field is preferred.

**Certification:** Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.

**Experience**

Minimum of 5+ years in an MSP or similar IT support role Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
Time Management: Ability to manage multiple priorities in a fast-paced environment while working independently.

**Preferred Additional Qualifications**

Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).

**What You’ll Do**

Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

**Benefits**

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/5CF8CC5E5D/apply)

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