2026 Training and Quality GVPAD – Training Supervisor

2026 Training and Quality GVPAD – Training Supervisor Job Description The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation.

Responsibilities

• This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue.
• Responsible for the overall direction, coordination, and evaluation of the department.
• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves Conduct Train-the-Trainer sessions Conduct quarterly one-on-ones with Trainers Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location

PHL Quezon City - Tera Tower 20th Floor Language Requirements: Time Type: