Network Engineer

We are seeking an experienced Network Engineer to join a growing Core business unit, supporting the delivery of Managed and Professional Services.

In this role, you will oversee the operational management, deployment and continuous improvement of customer network environments and core network infrastructure. You will bring strong technical expertise across multiple networking disciplines, a proven track record of successful project delivery and a commitment to delivering excellent customer service.

You will be responsible for delivering cost-effective network solutions while maintaining network availability and security. You will also contribute to improving service offerings, automation, product development and operational processes. Working closely with technical teams, business leaders and customers, you will support solution design, presales consultancy and the ongoing security of managed network environments.

You will be working with an established Australian technology services provider offering managed services, cloud, communications, cybersecurity, consulting, automation, data and AI solutions. Its consulting and technical teams collaborate to design, deliver and manage technology environments that support customer operations and business objectives.

Responsibilities

• The organisation combines project delivery with ongoing operational support, placing strong emphasis on understanding customer needs, building lasting relationships and providing reliable technology services.

Network Operations & Infrastructure

• Develop, maintain and enhance core network infrastructure.
• Manage the ongoing operation, deployment and improvement of customer network environments.
• Review networking deliverables and provide tailored solutions across WAN, WLAN, LAN, SD-WAN and Zero Trust environments.
• Maintain the availability, reliability and security of network components supporting managed services.
• Oversee network security, risk management and service management activities.

Solution Design & Project Delivery

• Support senior network leadership with presales consultancy, customer engagement, solution design and delivery.
• Deliver network projects that meet customer requirements while supporting commercially effective service outcomes.
• Collaborate with internal teams and customers to develop practical, cost-effective network solutions.
• Contribute to network design and architecture improvements across existing and emerging service offerings.

Service Improvement & Product Development

• Support automation initiatives and continuous improvement programs across networking services.
• Improve the tools, hardware, software and processes used by Managed Services and Cloud teams.
• Work with Operations Centre teams to enhance existing network products and support the development and release of new offerings.
• Ensure new and enhanced network services remain aligned with the organisation's product direction.
• Contribute to network-specific product development in collaboration with line management.

Technical Enablement & Operational Support

• Upskill Operations Centre staff to strengthen Network Operations Centre support capabilities.
• Share technical expertise and support the development of internal network engineering capabilities.
• Maintain accurate project effort records and delivery information to support service performance reporting.

How we take care of our team

• 💰 Get paid in Australian Dollars
• 💪 Gym & wellness allowance to stay fit and balanced
• 🎉 Work hard, play hard – regular team events & engagement activities
• 🧠 Diji Assist – Mental health & counseling support when you need it
• 📚 We invest in you – reimbursement for industry certifications
• 🗣️ Open-door culture – your ideas and feedback always matter

Requirements

• At least 5 years of experience delivering network support and architectural services within a systems integrator or managed services environment.
• Demonstrated experience across multiple networking disciplines, technologies and industry standards.
• A proven record of successfully delivering technical projects.
• Previous experience operating at a Presales Solution Architect level.
• Experience working across technical teams, management stakeholders and customer environments.
• Strong knowledge of WAN, WLAN, LAN and SD-WAN technologies.
• Understanding of Zero Trust networking principles and network security.
• Experience in network architecture, solution design, deployment and operational management.
• Knowledge of network security, risk management and service management practices.
• Sound understanding of the ITIL framework.
• Cisco CCNP or equivalent Juniper JNCIE certification.
• Technical certifications across multiple vendor technologies, such as Microsoft, Cisco, Fortinet, Juniper and Linux.
• Experience in technical product development, particularly for networking and managed services offerings, is highly desirable.
• Strong verbal and written communication skills.
• A customer-focused mindset and the ability to build and maintain professional relationships with customers and internal stakeholders.
• Effective time management and accurate effort tracking.
• Proven ability to coordinate across teams and stakeholders in a matrix-managed environment.
• Strong ownership of network availability, security and service outcomes.
• Commercial awareness when balancing delivery costs, service quality and customer requirements.
• Ability to share technical knowledge and strengthen the capabilities of Operations Centre staff.

Benefits

• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
• 🩺 Generous OPD coverage from doctor visits to all your medical needs
• 🏡 Home office setup allowance to build your ideal workspace
• 🌐 Internet allowance to keep you connected
• 🌍 Flexible work – home or office, wherever you do your best work
• 🥳 Great christmas & financial year-end parties to unwind with your loved ones