jobapplier

Material Control Specialist - Japanese

Cinter Career

Skills

Required

  • data entry
  • Microsoft Office
  • Microsoft Excel

Preferred

  • Japanese ▶︎
  • Inventory Management
  • RMA
  • Merchandise Authorization

Responsibilities

  • Job Title: Material Control Specialist • Client: Semiconductor • Working Location: Fremont, CA • Employment Type: Permanent/Full-time • Salary: DOE (25-29 per hr.+) • Language: English & Japanese ▶︎ What will you do: Shipping and Inventory Management Plan shipments to make sure orders arrive on time.
  • Receive customer orders and arrange shipments with the right carriers.
  • Track inventory using the company’s inventory management system.
  • Help outside sales representatives and engineers with order status questions and special customer requests.
  • Identify and resolve shipping and delivery issues.
  • Review inventory procedures and suggest ways to improve them to the Material Control Director.
  • Perform other related duties as needed.
  • Inside Sales and Customer Service Help match customer needs, pricing, and technical requirements with the right products and solutions, with support from Account Managers.
  • Communicate customer needs, questions, and problems to the FOA Engineering Team.
  • Manage multiple tasks and projects to make sure customer needs are met on time.
  • Provide regular updates to management on monthly and quarterly projects.
  • Attend weekly production meetings to check manufacturing status, update delivery schedules, and keep order records accurate.
  • Maintain current and historical sales records, booking reports, and RMA (Return Merchandise Authorization) records.
  • Prepare reports by collecting and presenting accurate information, identifying problems, suggesting solutions, and following up to ensure business goals and customer satisfaction.
  • Prepare quotes for standard products and keep price lists updated based on instructions from Account Managers.
  • Provide backup support for the phone system, including answering incoming calls and directing calls to the right people.
  • Protect company information and keep confidential information private.
  • Sales Support Support new and existing customers by organizing daily tasks and schedules.
  • Contact customers, respond to questions, and provide sales support through phone, email, and other communication channels.
  • Set up new customer accounts and update existing customer information.
  • Maintain customer files and records.
  • Enter and update orders, process changes, prepare invoices, and handle filing.
  • Provide management with updates on pricing, customer activity, new quotes, account history, and changes in customer requirements or competitor activities. ▶︎ Required Qualifications & Skills: At least 1 year of experience in inside sales and/or customer service, preferably in a high-tech company.

Requirements

  • Experience with data entry and preparing spreadsheets.
  • Skills Strong verbal and written communication skills.
  • Good sales and customer service skills, including the ability to negotiate effectively.
  • Strong organizational skills and attention to detail.
  • Good working knowledge of Microsoft Office applications.
  • Advanced skills in Microsoft Excel.
  • Japanese language skills, including speaking, reading, and writing.

Preferred

  • Experience in the capital equipment or wafer processing industry is a plus.