2nd Shift Veterinary Client Service Representative

CARE | Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth!

Responsibilities

• Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.
• We’re looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.
• All CSRs will be required to rotate holiday coverage.
• Greet clients and patients as they enter the hospital
• Answer multi-line telephone
• Check patients in as they arrive
• Notify technicians when patients have arrived
• Secure all documents prior to the arrival of patients for scheduled appointments

Scan and save documents according to protocols

• Input patient and client information correctly into the electronic medical record
• Other duties as assigned.

Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Proficient with computers.
• Experience in customer service.
• Excellent written and verbal communication skills.
• Emotional intelligence, self and social awareness

Benefits

• 80-hours of PTO Company Health Insurance Dental Insurance Vision Insurance 401k with company match
• Group Term Life Insurance Voluntary Term Life Insurance $1,500/yr Flexible Spending Account Employee Assistance Program Employee Discount $750/yr CE Allowance Uniform Allowance Referral Program Tuition Reimbursement The Location: Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach.
• CARE is conveniently located minutes from uptown and is easily accessible from US74.
• What are your next steps?

Click HERE to Apply!

The Schedule

We have the following schedules available: 11am - 9pm 4pm - 2am As a 24/7 hospital, we are open on weekends and holidays.

Our interview process consists of a phone interview, in-person interview and working interview. After you submit your application we will email you to schedule a phone interview. Click HERE to Apply!