Enterprise Customer Success Manager

Join HiBob, a fast-growing HR tech company that helps modern businesses transform their people management. As an Enterprise Customer Success Manager, you will be responsible for managing large, complex enterprise accounts, driving customer growth, and ensuring customer satisfaction. You will work closely with various teams, including Product, Support, Professional Services, and Sales, to deliver the best experience for our customers.

Responsibilities

• Establish and maintain multithreaded relationships across different stakeholder levels and functions within customer organizations.
• Lead Executive Business Reviews (EBRs) and strategic account planning engagements to drive customer growth and identify expansion opportunities.
• Create and execute customer success plans, adoption strategies, and value realization programs across multiple product modules.
• 3–5 years of experience in SaaS Customer Success or SaaS Account Management, managing large, complex enterprise accounts with revenue responsibility.
• Strong commercial mindset with experience driving customer growth, identifying expansion opportunities, and supporting upsell and renewal strategies.
• Experience creating and executing customer success plans, adoption strategies, and value realization programs across multiple product modules.
• Ability to guide customers through technical enablement and collaborate effectively with Product, Support, Professional Services, and Sales teams.

Requirements

• Proven success in leading Executive Business Reviews (EBRs) and strategic account planning engagements.
• Experience building and maintaining multithreaded relationships across different stakeholder levels and functions within customer organizations.
• Excellent communication, presentation, and stakeholder management skills, with confidence engaging senior executives (Director, VP, and C-level).
• Strong project management skills with the ability to manage multiple customer initiatives simultaneously.
• Analytical and data-driven approach, using customer health metrics and business insights to drive decision-making.
• Proven ability to identify customer risks proactively and create mitigation plans to improve retention and satisfaction.
• Experience working in a fast-paced, high-growth SaaS environment.
• Highly organized, proactive, and customer-centric with excellent problem-solving skills.
• Strong ownership mentality with the ability to work independently while collaborating cross-functionally.
• Adaptable, resilient, and comfortable navigating ambiguity and change.
• Hebrew and English – spoken and written fluency are required.

Preferred

• Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is an advantage.
• HR Tech or HRM domain knowledge is an advantage.
• Tech-savvy with a passion for learning new products and technologies.