FinTech Operations Graduate (Customer Support)

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a FinTech Operations Graduate, you'll be part of our UK Customer Operations team, providing exceptional support to customers across our personal loans, credit cards, and car finance products. This entry-level role offers the opportunity to make a meaningful impact from day one, work with a talented team, and contribute to the development of cutting-edge technology.

• Resolving general customer service and financial support queries across any one of our products in either loans, cards or car finance over multiple channels.
• Owning each enquiry from first contact to resolution, or escalating it to the right place when it needs to go further.
• Supporting customers in financial difficulty or in vulnerable situations: listening actively, asking the right questions to understand their circumstances, and finding the right support option for them.