Senior Customer Success Manager - Central
Box
- Chicago, United States
- Posted
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Join Box, the leader in Intelligent Content Management, as a Senior Customer Success Manager. In this role, you will partner with enterprise customers to drive measurable business outcomes and long-term value realization. You will map and redesign critical workflows, identify AI-powered use cases, and lead change management efforts. This position requires 4+ years of experience in customer success, account management, or solutions consulting, and a strong ability to navigate technical and business conversations.
Responsibilities
- Establish and maintain post-sales relationships with a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
- Collaborate with customers to map and redesign critical workflows, identify and activate AI-powered use cases within these workflows.
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.