Service Delivery Manager

Director

About AirTrunk

Want to be a part of

Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Responsibilities

• the
• Service
• Delivery
• to
• the
• Service

Delivery

• Australia,
• and collaborate closely with the broader Operations team, making your mark in several ways:
• You will be the main point of contact for AirTrunk’s large cloud Customers.
• You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
• You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.
• You will be Onsite Full Time to support our Customers, carry out inspections and collaborate with Operations, Development and other Teams.
• not
• an
• the
• Service
• Delivery
• daily
• include,
• but
• not

limited

• to,
• the following key tasks, along with tackling a variety of other exciting challenges:
• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
• Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
• Participate in design reviews and project meetings.
• Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met
• Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met
• Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout
• Customer
• fit-

outs

• Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.
• Support Customer audits and inspections throughout the development and fit-out phases.
• Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.
• Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.
• Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.
• Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.
• Deliver regular progress reports and status updates.
• Respond promptly to Customer requests and needs and facilitate resolution.

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role.