jobapplier

Senior Digital Experience Technician

Gnw

This job is closed: the employer no longer lists it.

The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.

About Gnw

  • At Genworth and CareScout, we're on a mission to simplify and dignify the aging experience.
  • We've been there ourselves.
  • That's why we're building better ways to help people find, fund, and understand aging care all while being supported every step of the way.
  • We're a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.
  • We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.
  • Our four values guide our strategy, our decisions, and our interactions: Make it human.
  • We care about the people that make up our customers, colleagues, and communities.
  • Make it better.
  • We create fulfilling purpose-driven careers by learning from the world and each other.
  • If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

Responsibilities

  • Make it about others .
  • We do what’s best for our customers and collaborate to drive progress.
  • Make it happen.
  • We work with intention toward a common purpose and forge ways forward together.
  • ROLE The Senior Digital Experience Technician is responsible for completing all in-scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software/hardware upgrades, as well as the tracking of assets.
  • The technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.
  • Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed.
  • Break-fix repairs, including ordering parts.
  • Application software support Peripheral Support Malware and Virus repairs Hardware and Software Configuration Changes Application software installations and support Engage vendors or technical resources for assistance.
  • Document issue resolution.
  • Apple iPhone Support, Apple MacBook Knowledge What you bring Hardware/Software configuration in Windows OS Environment experience Knowledge of Apple products Software Installs Computer and iPhone support Windows OS experience Mobile Phone Support 2+ years’ IT experience.

Requirements

  • Previous deskside support experience or service desk experience is required.
  • Customer Skills Ability to work effectively in a fast-paced and dynamic environment.

Pay

  • A+ certification preferred (not required) ADDITIONAL National Range: $57,300-$83,000 Disclaimer: This role is aligned to a national market-based pay range.
  • Actual compensation will vary based on geographic location, experience, skills, and other job-related factors.
  • In addition to base salary, this role is eligible to participate in a bonus incentive plan.
  • Incentive compensation is based on individual and company performance and is not guaranteed This role is not eligible for employment visa sponsorship.

Benefits

  • & Well-Being Genworth employees make a difference in people’s lives every day.
  • We’re committed to making a difference in our employees’ lives.
  • & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

POSITION

TITLE Senior Digital Experience Technician POSITION LOCATION This position is available to Virginia residents as Richmond, Virginia in-office applicants Please Note: Strong candidate identified. Other qualified applicants are encouraged to apply. All applicants must apply by close of business on November, 10, 2026.