Guest Services Manager

The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.

About Davidson Hospitality Group

Property Description Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment.

As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

It’s part career, part revolution.

Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff
• Ensure the smooth check-in and check-out process for guests
• Handle guest inquiries, concerns, and special requests in a timely and professional manner
• Train and mentor staff to deliver exceptional guest service
• Monitor and respond to guest feedback and reviews
• Collaborate with other departments to enhance the overall guest experience

Implement and maintain guest service standards and procedures

• Resolve guest complaints and issues to ensure guest satisfaction
• As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel.
• Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service.
• Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred, or an equivalent combination of education, training, and directly related work experience
• Previous experience in guest services or hotel management
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proven ability to deliver exceptional guest service
• Attention to detail and the ability to multitask in a fast-paced environment
• Proficient in hotel management software and technology
• Positive attitude and passion for creating memorable guest experiences

Pay

• Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months
• Range USD $70,000.00 - USD $70,000.00 /Yr.

Benefits

• We offer a competitive salary, comprehensive benefits package, and opportunities for career growth.
• In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
• In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
• Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match Working at Davidson is like nowhere else.
• It’s less of a job, more of a calling.

Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.