UNIT COORDINATOR/PAC

If you are an existing employee of South Shore Health then please apply through the internal career site.

36 Shift: Night (United States of America) The Unit Coordinator/PAC coordinates the activities of the nursing staff, the patients, the physicians, other hospital departments, and visitors within the Parent Child Division. He/she performs multiple tasks necessary to register patients, performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit, and provides excellent customer service.

Responsibilities

• $19.10 - $27.30 ESSENTIAL FUNCTIONS 1 - CUSTOMER SERVICE a - Demonstrates professional courtesy in all interactions, resolves customer inquiries or moves them up the chain of command until resolved. b - Acts as resource person to nursing staff, other clinicians, support services and OB office personnel. c - Utilizes service recovery for any situation where patient /visitor is unhappy with service or service standards are not acceptable. d - Answers the phone according to SSH telephone etiquette standards.
• Routes all call to appropriate person.
• 2 - TECHNOLOGY Utilizes technological solutions to work processes and practices. a - Utilizes all SSH defined applications required by department and unit standards. b - Access SSH defined applications to review email, learning management and other resources as applicable.
• Embraces technological advances that allow us to communicate information effectively and efficiently based on role. c - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
• 3 - ADMISSION/DISCHARGE/TRANSFER OF PATIENTS a - Registers all incoming patients, verifying and correcting demographic, insurance, and other information as needed.
• Photographs patients for EMR as needed.
• Attaches newborns born outside hospital campus to the correct mother. e - Collects co-payments as required for up to 30% of BU-ED eligible patients. f - Ensures discharge disposition is entered accurately and in a timely manner. g - Ensures discharge notification is faxed to appropriate provider office. h - Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s). i - Copies all information required for transfer of patients to other facilities. j - Keeps Epic Unit Manager up to date 4 - SAFETY/QUALITY - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment. a - Order supplies from Stores/other departments as needed or requested in collaboration with department leadership. b - Collaborates with department leadership to maintain/change par levels and to order from outside vendors.
• 5 - SAFETY AWARENESS Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment a - *Understands individual roles/responsibilities in event of hospital codes/emergency preparedness. (e.g., Code Disaster). b - Ensures that unit environment meets regulatory requirements at all times (no cardboard boxes on the floor, safe passages).
• 6 - PROFESSIONAL DEVELOPMENT a - Functions as a preceptor for new employees. b - Facilitates efficient hand off shift to shift. c - Demonstrates dependability/flexibility in meeting scheduling needs of the unit and Hospital. d - Utilizes critical thinking and problem solving in day to day operations as well as emergent situations. e - Attends all required education programs and a minimum of 50% of all staff meetings. f - Assumes an active role in keeping informed about changes in hospital policy, procedure, and equipment.
• The employee complies with policies and procedures relating to SSH’s privacy and security programs. d - Brings potential compliance issues to a manager, supervisor, director or VP. e - Complies with the mandatory education requirements of the compliance, privacy and security programs.
• 8 - PATIENT/FAMILY CENTERED CARE a - Conveys respect for values, preferences, and expressed needs of the patient and family. b - Communicates and collaborates effectively with patients and families to promote patient health and well-being.

Requirements

• Technology and Learning a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
• Minimum Education - Preferred High School Diploma/GED preferred, Associate’s Degree in Business preferred
• Work Experience Equivalent of three (3) years’ experience in business operations or office management Required additional
• Ability to communicate effectively and document information accurately.
• Ability to deal efficiently and effectively with a wide variety of individuals.
• Demonstrated competency in word processing and spreadsheet software
• Technical knowledge of electronic medical record systems preferred 6:00pm-6:30am, M-F including every other weekend and every other holiday

Preferred

• Technical knowledge base of PCs and telecommunications preferred
• Education if Required: License/Registration/Certification Requirements:

Requisition Number

R-24115 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Obstetrics Birthing Unit Status: Full time

Scans insurance card. b - Meets department standard of 98% accuracy rate. c - File reports in to the patient’s chart in appropriate areas, including but not limited to prenatal record, Healthcare proxy, required consents, and ultrasound reports. d - Registers newborns. a. Correct newborn naming convention according to SSH standards b. Pulls all demographic information from maternal EHR. c.

7 - COMPLIANCE a - Works within legal, regulatory and ethical practice standards relevant to the position. b - Complies with applicable policies and procedures. c - Safeguards the privacy and security of patient information.