Office Service Representative III

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

• CUSTOMER SERVICE Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships MAIL/PACKAGES/POUCHES Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames Log outgoing and incoming items as required and review for accuracy/completeness SUPPLIES/COPYING/FAXING/ADMINISTRATION Organize and distribute supplies to client employees as detailed in job requests.
• Verify and log orders upon delivery.
• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc Estimate runtime on the small to medium photocopy jobs.
• Check all copies produced for quality and accuracy.
• Produce bound copies of work when requested.
• Deliver and pick up copy jobs May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings Operate facsimile machines; send and receive facsimiles.
• Keep complete and accurate logs of incoming and outgoing facsimiles.
• Where appropriate, input facsimile data into computer for client charge back.
• Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• Performs other administrative duties from inserting, copying and photocopying to faxing as needed
• May possibly perform any of the following functions at the direction of the Site Manager: Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
• Provide reception work such as answering telephones, taking messages and greeting visitors
• Move boxes, supplies or furniture; replace light bulbs
• Document scanning Prepare outgoing items for shipping
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
• Additional duties as assigned

Qualifications High school

• Diploma or equivalent 5+ years’ experience working in a mailroom or professional office environment
• Thorough knowledge of all metering, weighting, logging and other shipping procedures
• Proficiency in computer skills Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) without guidance from supervisor
• Excellent customer service, professional attitude and appearance are a must Ability to work overtime & meet deadlines PHYSICAL DEMANDS Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
• May occasionally lift up to 50 lbs
• Frequent use of hand and foot controls
• May occasionally need to climb stairs

Benefits

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!
• Come Join Our Team!