Business Office Associate (Labor Pool)

Responsibilities

• Labor Pool (as needed) Overview The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs.
• Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization.
• Accountable for customer registration in iCare.
• Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients.
• Responsible for contacting patients on the Referral Work queues and place notations as needed.
• Required to be flexible in their work assignments as other duties may be assigned.
• The staff member will also assist with new employee on-boarding training.
• Responsible for the maintenance of office equipment and supplies required to support the facility operations.
• What you will do Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer based forms associated with all procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag.
• Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
• Takes ownership and a positive approach in the training and support of team members.
• Keeps team informed to support efficient department operations.
• Departmental tasks align with procedural volumes/measurement.
• Workflow processes are executed accurately and timely to meet deadlines.

Requirements

• Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed.
• Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments.( Ability to work rotating schedules as well as some light traveling to other facilities as needed. ) Qualifications Education High School Diploma or GED, (Required) Associates Degree, Business or related field (Preferred) Experience 1 year
• Related office experience (Preferred) Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Pay

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.