Ticketing Operations Analyst - Product Ops

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

evolve

• Extraordinary People we’re not kidding!
• Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• More about AXS

AXS, a subsidiary of

AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit

AEG brings music, sports, and live entertainment together to create moments people feel, share, and remember around the world. Each year, more than 100 million fans experience over 13,000 live events across five continents, from iconic concerts and major festivals to championship-level sports and entertainment destinations.

Powered by a passion for live experiences and the people behind them, we connect artists, teams, fans, and communities through world-class venues, events, and partnerships that shape culture and bring people together.

Headquartered in Los Angeles, AEG is driven by creativity, innovation, and purpose. If you’re ready to do work that shows up in the real world a

Responsibilities

• The Ticketing Operations
• Analyst – Product Operations coordinates cross-departmental product initiatives, ensuring effective stakeholder engagement in User Acceptance Testing and managing issue tracking with product teams
• under the supervision of the Manager, Ticketing Operations
• The role also supports data cleansing efforts and fraud monitoring, collaborates on triage and escalation of product issues, and participates in after-hours on-call rotatio ns as needed.
• ecruits, coordinates, and holds
• to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers.
• Assists
• with
• the
• evaluation
• escalation
• of
• Triage
• bug
• tickets
• Troubleshoots
• reported
• issues
• resolves
• or
• escalate

s

• Serves as overflow support to team members responsible for creating and validating fees
• investigating fee variance tickets, and managing Apex user accounts
• Assists
• with
• completing
• promoter
• requests
• for
• generating
• problematic
• orders
• for
• the
• bulk
• cancellation
• of
• orders
• violation
• of
• ticket
• limits
• Participates
• an
• rotation
• with
• other
• to
• assist
• with
• daily
• bulk
• refunds
• for
• triaging
• emergency
• requests
• after
• Provides general and project-specific
• assistance
• to the
• other Ticketing Operations
• under the supervision of the
• Manager, Ticketing Operations
• live
• ticketing
• and/
• substituted
• for
• equivalent
• the
• nature
• of
• the
• to
• complex
• with
• testing
• protocols

Requirements

• sweeps
• BA/BS Degree in
• Computer Science, Business Administration, or Marketing major
• or
• ticketing
• juggle
• multiple
• pressing
• priorities

Preferred

• 2-4 years of s
• ignificant

Pay

Pay Scale: $62,000 - $70,000

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
• *Employer does not offer work visa sponsorship for this position.
• Opportunities for learning and leveling up through training and education reimbursement.
• A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

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• At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't
• "check every box

" in

the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.