Veterinary Receptionist / Client Service Representative

Kierland Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

About Western Veterinary Partners, LLC

Why choose Kierland Animal Clinic?

• Kierland Animal Clinic is a 4-doctor small-animal practice caring for dogs and cats.
• The hospital offers digital X-ray and digital dental radiography and works closely with a local shelter, providing meaningful exposure to community-focused veterinary medicine.
• Most surgical cases are spay/neuter procedures, making this a strong environment for building confidence in routine surgery and general practice.
• The practice is located in Scottsdale, a vibrant area known for its Sonoran Desert scenery, hiking, upscale shopping, restaurants, arts, golf, and resorts.
• It offers the opportunity to join an established veterinary team while enjoying one of the Phoenix area's most active and desirable communities.

Requirements

2+ years

• of experience in a customer service, or reception role
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially EzyVet
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Preferred

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Exceptional verbal and written communication skills

Pay

• $17 - $21 per hour, for each hour worked
• This is a good-faith estimate based on the role's requirements at the time of posting.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• $17
• $21 USD

Benefits

• 401k with company match
• Paid time off in accordance with site policy and applicable law

Uniform allowance

• *Part-time team members may be eligible for limited benefits in accordance with company policy and state law
• The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location.
• A complete description of benefits available for this position will be provided during the hiring process.
• Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

position, with a

4/10

schedule and availability needed

Monday-Saturday

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.