Virtual Apron Support Specialist – Millwork (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Virtual Apron Support Specialist – Millwork (Remote) is part of the Services Operations Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually.

Responsibilities

• The Virtual Apron Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers.
• The Virtual Apron Support Specialist builds and maintains customer relationships, assisting associates and customers during sales and product inquiries.
• In this role, the specialist provides dedicated support for the Millwork Line of Business, assisting customers with door and window solutions, product customization, and project inquiries specific to Millwork.
• The specialist qualifies new customers seeking to customize Millwork products, generates new leads, and warm transfers them to a Virtual Apron Design Specialist for further consultation and design support.
• Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design, and installation services.
• By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders.
• This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.
• 40% - Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance 30% - Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.
• 20% - Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines 10% - Other - Job duties as assigned by the manager

Requirements

Must be 18 years of age or older

• Must be legally permitted to work in the United States Preferred Qualifications: Previous Millwork experience is preferred
• Working knowledge of Microsoft Office Suite Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Consultative selling experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 1+ Preferred Years of Work Experience: 1+ Minimum Leadership Experience: No previous leadership experience
• None Competencies: Action Oriented Decision Quality Tech Savvy Drives Results Organizational Savvy Drive Sales, Professional, consultative phone and written communication skills.

Preferred

• No additional education
• No previous leadership experience

What Is Virtual Apron? The Virtual Apron is an innovative, multi-team organization within The Home Depot that provides remote support to both online and in-store customers for their project needs.

Direct Manager/Direct Reports

This Position typically reports to the Contact Center Supervisor This Position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 5% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $18.00 - $18.00