Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA
We're looking for an energetic, self-driven and technically inclined individual to join our inside sales team.
In this role, you will be responsible for
Providing outstanding service to our customers and support to the outside sales staff
Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
Develop pump proposals and become a product expert on assigned product lines
*Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
Focus on other products in the larger SunSource catalog and help drive business growth on these products
Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
Develop working relationships with our suppliers' factory personnel
Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
Participating in Inside sales quote followup activities and outbound calling
Preferred Education & Experience
Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
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