PMO Support

At Teleport, we're building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

We are seeking a customer-centric PMO & Product Support Analyst to join our Product & Tech team in the air cargo logistics space. This hybrid role combines 40% Project Management Office (PMO) operations with 60% Product Support.

Leveraging your SaaS Customer Success or Support background and basic sales lifecycle understanding, you will help coordinate tech delivery while resolving customer issues and representing user needs.

Responsibilities

• Teleport · Kuala Lumpur, Malaysia (Hybrid) · — · Posted 2026-11-04
• PMO Coordination (40%): Track project milestones, maintain Jira/Confluence workspaces, facilitate agile standups, and build status reports across Product, Tech, and Commercial teams.
• Product Support (60%): Triage and resolve incoming support tickets, investigate bugs, and gather technical details for engineering escalation.
• Bridge & Advocate: Translate technical solutions for sales and customer teams, and use support trends to advocate for product roadmap improvements.

Requirements

• These are minimum-requirement skills and a ‘must-have' for the role:
• 2+ years in SaaS Customer Success, Product Support, or Technical Account Management.
• Understanding of sales workflows and how support issues impact account retention and commercial goals.
• Hands-on experience with ticketing tools (e.g., Zendesk, Jira Service Management) and PM tools (e.g., Jira, Asana).
• Strong troubleshooting skills with the ability to explain technical concepts to non-technical teams.
• Clear written and verbal communication skills to effectively coordinate across cross-functional and distributed teams.
• Familiarity with project management and collaboration tools (Jira, Confluence, Asana, Notion, etc.)
• Adaptable Switcher: Easily balances process-driven project tracking with fast-paced, urgent customer support.
• Commercially Minded: Understands how technical bugs impact sales, customer health, and retention.
• Detail-Oriented & Empathetic: Keeps workspaces clean and enjoys helping users solve problems.

Preferred

• Experience in logistics, e-commerce, supply chain, aviation, or technology companies
• Experience supporting senior leadership teams or driving company-wide transformation initiatives

Benefits

• Clear career pathway into full-time Project Management or Product Operations.
• Deep exposure to the digital air cargo and supply chain tech industry.
• High cross-functional visibility across Product, Engineering, Sales, and Operations.