IRD Manager

Role in the Story As the IRD Manager at LUURA, you lead the daily operation of In-Room Dining, Breakfast, Minibar, and Pool Service, ensuring seamless service from early morning through the day.

About AccorHotel

• Every Gesture Carries Meaning.
• Each day offers a new opportunity to create moments that linger.
• LUURA Paros Cliff features 39 thoughtfully designed rooms set above the Aegean, now welcoming guests into its next season.

Responsibilities

• This is a highly hands-on role, particularly during breakfast and room dining peak periods, where you are present on the floor, supporting the team and engaging with guests.
• Working closely with the F&B Manager, Culinary, Bar, Front Office, and Housekeeping teams, you ensure service standards are met across all guest touchpoints, from breakfast at Lenea, to poolside service, to in-room dining experiences.
• You coach, select and develop your team, manage scheduling and service execution, maintain quality and hygiene standards, and drive guest satisfaction while creating warm, effortless, and memorable LUURA experiences.
• Lead the day-to-day operation of Breakfast, In-Room Dining, Pool Service, and Minibar, ensuring every guest experience feels seamless, personal, and effortless.
• Be present on the floor during key service periods, particularly breakfast at Lenea, room dining peak hours, and pool operations, leading from the front and supporting the team where needed.
• Build, coach, and inspire a high-performing team, creating a culture of warmth, accountability, and genuine hospitality.
• Oversee all In-Room Dining operations, ensuring orders are delivered accurately, efficiently, and to the highest presentation standards.
• Maintain exceptional in-room dining presentation, service etiquette, and tray and trolley collection procedures in partnership with Housekeeping.
• Manage minibar operations, including replenishment, stock control, charge accuracy, and guest preference set-ups.
• Anticipate the needs of VIPs, returning guests, and long-stay residents, creating thoughtful and personalised experiences throughout their stay.
• Own the breakfast experience at Lenea, ensuring smooth service flow, strong guest engagement, and excellent food presentation.
• Partner with the Bar team to deliver relaxed, attentive, and efficient poolside service throughout the day.
• Ensure the team is confident in menus, ingredients, allergens, hotel facilities, and experiences, enabling them to make relevant recommendations to guests.
• Work collaboratively with Culinary, Bar, Front Office, Housekeeping, Spa, and Events teams to deliver one connected guest journey.
• Take ownership of guest feedback and service recovery, resolving issues quickly and turning challenges into positive experiences.
• Drive revenue through natural upselling and personalized recommendations across food, beverage, wellness, and hotel experiences.
• Monitor sales performance, labour costs, productivity, inventory, and waste, taking action to improve results where needed.
• Prepare and manage team schedules, rotations, overtime, and staffing levels to meet business demands while maintaining a positive work environment.
• Support recruitment, onboarding, training, and succession planning to build a strong and engaged team.
• Ensure the department is fully prepared for seasonal opening periods, including training, SOP implementation, equipment readiness, and operational set-up.
• Support private dining experiences, special events, and hotel activations when required.
• Uphold all LUURA standards, HACCP requirements, health and safety regulations, and responsible service practices.
• Lead by example every day, setting the pace, standards, and energy for the team.
• Act as a hands-on host for senior leaders, VIPs, and special guests, ensuring memorable and highly personalized experiences.
• Take full ownership of operational reporting, scheduling, payroll inputs, overtime control, and departmental administration.
• Inspires others to take ownership, develop their skills, and bring fresh ideas to the guest experience.
• Acts as an ambassador of the LUURA brand, culture, and values every day.

Requirements

• We are looking for someone who combines operational excellence with genuine hospitality: a hands-on F&B leader who is people-focused, commercially aware, and passionate about making every guest moment feel personal in a luxury boutique environment.
• At least 4 years of F&B service experience in luxury hotels, including at least 2 years as manager/leader in In-Room Dining, breakfast, or a comparable outlet.
• Strong knowledge of In-Room Dining, breakfast, pool service, and minibar operations, including stock control and guest-account charges.
• Proven experience coordinating service across outlets while maintaining quality, timing, and personalized guest attention.
• Confident using POS and PMS systems to ensure accurate billing and efficient service delivery.
• Experience in workforce planning, scheduling, training, and operational oversight.
• Commercial awareness, including upselling, cross-selling, labour productivity, and stock management.
• Knowledge of HACCP, food hygiene, and health & safety standards.
• Seasonal-opening or new-project experience is an advantage; flexibility to work shifts, weekends, and public holidays is required.
• Fluent in English, with excellent communication skills; additional languages are an advantage.
• Experience in Greek operation will be considered as a plus.
• Eligible to work within the European Union.
• The Talent Leads with empathy, authenticity, and confidence, especially during demanding services.
• Anticipates guest needs and makes every interaction feel welcoming, discreet, and personal.
• Builds trust with the team and strong relationships across departments.
• Thinks ahead, stays organized, and remains hands-on when it matters most.
• Leads by example.
• Every Stay Leaves a Mark.
• At Luura, work unfolds like island life itself.
• Unhurried.
• Intentional.
• Shaped by culture, art, and the people who bring it to life.
• We believe luxury should feel human.
• Connection matters.
• Details speak quietly but with purpose.
• Our spaces are designed not only for guests, but for those who animate them.
• Places where curiosity is welcomed, individuality is valued, and ideas are heard.
• If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.
• Welcome to Luura.
• The Island Chapter LUURA lives in Paros, where our story continues to unfold.
• And this is only the beginning.
• New chapters are already taking shape, each capturing another rhythm of the island.

Benefits

• Perks You’ll Love Team rates at LUURA, Ennismore & Accor properties worldwide. Discounts at our restaurants, bars, and cafes. Access to art, cultural events & live music nights. Recognition that matters — from surprise gifts to team celebrations. Beautiful team spaces & comfortable accommodation (where applicable). Ready to Dive In? Bring your energy, your ideas and your true self, and become part of LUURA’s next chapter 📍 Apply now and start your journey with LUURA .

Contribution here is personal. Craft is respected.