Account Manager

Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team. In this role you will look after 75 -100 designated portfolios for customers that spend in the region of £1 - £5K per week with DPD.

About DPD Group UK

• We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day.
• It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
• Joining DPD can lead to not just a stable job but also a career.
• DPD prides itself on recognising and developing talent alongside a desire to promote from within.
• As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
• If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!

Apply today

• Monday to Friday DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide.
• DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK.
• At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
• DPD is a Valuable 500 company and a Disability Confident Employer.

Responsibilities

• You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include: Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets Maintaining/updating information via SalesForce Developing multi-functional and multi-level business relationships with customers organisations
• Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.

Maintain an up to date revenue opportunity pipeline

• Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
• Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
• Identifying and managing the resolution of customer problems to underpin long term account retention
• Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals

Requirements

• As the successful candidate you will be passionate about delivering amazing service every day.
• Your career history will evidence demonstrable experience with Account Management You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
• You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.
• It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
• We will also expect you to be A person capable of decisive and effective decision-making, in a time pressured environment Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.
• A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.

Pay

Permanent / 37.5 Hours Per Week Salary: Up to £39,036 DOE plus commission, company car/ car allowance, laptop and mobile

Benefits

• To name but a few… Holiday trading

Enhanced maternity and paternity package

• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work Free On Site Parking Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Base Location

Sheffield (S35 1QP) and surrounding areas