IT Manager

Overview The IT Manager leads the information technology function for Jhpiego Mozambique, ensuring that staff in Maputo and the provincial offices have secure, reliable and modern technology that enables program delivery and efficient operations. The role goes beyond traditional infrastructure and user support.

The IT Manager acts as a trusted technology advisor to country leadership, with three priorities that reflect how IT is changing across Jhpiego: Service performance and accountability: managing IT as a service, with clear service levels (SLAs) for internal users and external vendors, measured and reported regularly.

Cybersecurity and data protection: protecting staff, partners and program data against growing threats, in line with Jhpiego and Johns Hopkins University policies. AI, automation and digital ways of working: promoting the safe, responsible and productive use of approved AI tools and automation and enabling effective hybrid and remote work.

The position works closely with Jhpiego Global IT to apply enterprise standards and platforms, and with country departments and projects to make sure technology supports their goals. Responsibilities 1. IT Leadership, Strategy and Governance (approx. 15%) Develop and implement an annual country IT work plan aligned with the Jhpiego Global IT strategy, standards and governance frameworks.

Advise Operations and senior management on technology risks, opportunities and investment priorities. Develop, review and implement country IT policies, standard operating procedures and user guidelines, consistent with global policy. Provide IT input to proposals, project start-up and close-out (including equipment disposition and data handover), and donor budgets.

Ensure IT services comply with institutional policies, donor requirements, applicable Mozambican legislation and recognized good practice. Prepare periodic reports for management on IT performance, risks, asset status and investment needs 2.

IT Service Management and SLA Performance (approx. 20%) Define and maintain an IT service catalogue with clear service levels (response and resolution times, availability targets) for all offices, including provincial sites. Run a ticket-based helpdesk; track incidents and requests, analyze trends and root causes, and drive continuous improvement.

Negotiate, manage and monitor SLAs with external providers (internet, maintenance, support, licensing, cloud services), verifying deliverables before payment and escalating poor performance. Report monthly on service performance indicators and user satisfaction Apply structured incident, problem and change management, including change approvals for critical systems.

Coordinate remote and on-site support for provincial offices, conducting technical visits as needed. 3. Cybersecurity, Data Protection and Risk (approx. 20%) Implement and monitor security controls in coordination with Global IT, including multi-factor authentication, conditional access, endpoint protection, encryption, patching and secure configuration.

Act as the country focal point for cybersecurity incidents: identify, contain, document and escalate incidents promptly to Global IT, and support corrective actions. Lead regular cybersecurity awareness for all staff, including phishing simulations, onboarding briefings and targeted guidance for senior staff and finance teams.

Ensure appropriate protection, classification and retention of program and personal data, including health data, in line with Jhpiego/JHU policy and donor requirements. Maintain and regularly test backup, recovery, business continuity and disaster recovery plans. Maintain a country IT risk register and support internal and external IT audits, tracking remediation to closure.

Ensure user access is managed throughout the employee lifecycle, with timely provisioning and removal of access when staff join, move or leave. 4. Cloud, Infrastructure and Hybrid Work Enablement (approx. 15%) Administer and optimize Microsoft 365 and other enterprise platforms (identity and access, email, collaboration, device management) within the standards set by Global IT.

Manage endpoints and mobile devices through modern device management, ensuring that laptops and phones are secure wherever staff work. Ensure secure, reliable remote access and collaboration tools so staff can work effectively from the office, the field or home.

Oversee local and wide-area networks, Wi-Fi and inter-office connectivity, including resilient options for provincial sites (e.g., redundant ISPs, 4G/LTE or satellite) and power protection (UPS/solar). Monitor infrastructure performance and capacity, and keep current documentation of systems, configurations and procedures. 5.

AI, Automation and Digital Enablement (approx. 15%) Champion the safe, ethical and productive use of AI tools approved by Jhpiego, and help staff understand what may and may not be shared with AI tools. Build AI and digital literacy across the office through practical training, short guides and peer champions.

Work with departments to identify, prioritize and implement AI and automation opportunities (e.g., document drafting, reporting, workflow and approval automation) that save time or improve quality. Identify and manage AI-related risks, including data leakage, use of unapproved tools and inaccurate outputs, in coordination with Global IT.

Support programs with technical advice on digital health tools, data platforms and analytics, in coordination with the relevant technical teams. Monitor emerging technologies and recommend innovations that can modernize internal processes. 6.

Vendor, Asset and Budget Management (approx. 10%) Develop and manage the country IT budget, covering equipment, licences, connectivity, maintenance and investments, in collaboration with Finance. Lead the technical aspects of IT procurement with the Procurement department, ensuring value for money and compliance with procurement and donor rules.

Maintain an accurate IT asset register and manage the full lifecycle of equipment, from acquisition to secure data wiping and disposal. Track licence and contract renewal dates to prevent service interruptions. 7. People Leadership and Capacity Building (approx. 5%) Supervise, coach and develop IT staff; set clear objectives and conduct performance reviews.

Plan and deliver training for staff on systems, security and productive use of technology. Promote a service-oriented culture and good knowledge sharing within the IT team and with Global IT counterparts. Required Qualifications Education Bachelor's degree in information technology, Computer Science, Computer Engineering, Information Systems or a related field is required.

A master's degree in a relevant field (e.g., IT, Information Systems, Cybersecurity, Business Administration) is an advantage. Experience At least 7 years of progressive IT experience, including a minimum of 3 years in a supervisory or IT management role (5 years' experience may be considered with a relevant Master's degree).

Experience managing IT across multiple or geographically dispersed offices, including remote support and supervision. Hands-on experience administering Microsoft 365, identity and access management (e.g., Entra ID / Active Directory), device management, backups and networks (LAN, Wi-Fi, VPN). Demonstrated experience implementing cybersecurity controls and responding to security incidents.

Experience managing vendors, IT service contracts, licenses and SLAs. Experience in an international NGO, donor-funded program or medium-to-large organization is preferred. Practical experience introducing AI tools or automation in an organization is a strong advantage. Professional Certifications (preferred) IT service management: ITIL 4 Foundation or higher.

Microsoft: Microsoft 365 Administrator, Security / Identity, or Azure certifications. Security: CompTIA Security+, CISM, CISSP, ISO/IEC 27001 or equivalent. AI and data: e.g., Azure AI Fundamentals or recognized training in responsible AI. Networking (e.g., CCNA) or project management (PMP, PRINCE2). Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at www.jhpiego.org/careers Applicants must submit a single document for upload to include: cover letter, resume, and references. For further information about Jhpiego, visit our website at www.jhpiego.org Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria.

Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. EEO is the Law RECRUITMENT SCAMS & FRAUD WARNING Jhpiego has become aware of scams involving false job offers. Please be advised: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on our careers page.

Official Jhpiego emails will always arrive from a @Jhpiego.org email address. Please report any suspicious communications to Info@jhpiego.org #LI - HC1