jobapplier

First Class Lounge Host - Paddington Station

Optime Group

This job is closed: the employer no longer lists it.

Shift Times: Ad- hoc

About Optime Group

Optime Group are excited to be recruiting for First Class Lounge Host to join one of our well-respected and successful clients at Paddington Station. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

Responsibilities

  • Provide a warm, professional welcome to customers entering the First Class Lounge.
  • Check customer eligibility and travel documentation where required, ensuring access arrangements are managed politely and consistently.
  • Deliver attentive, proactive customer service throughout each customer's visit.
  • Provide customers with accurate information regarding train services, departures, platforms, connections and potential disruption.
  • Support customers during disruption, providing clear information and helping them understand their available options.
  • Prepare, present and replenish complimentary refreshments, snacks and other lounge amenities throughout the day.
  • Maintain excellent standards of presentation, cleanliness and organisation across the lounge.
  • Regularly monitor the lounge environment and take action to ensure it remains comfortable, welcoming and ready for customers.
  • Identify opportunities to provide additional assistance, particularly for customers who may require extra support.
  • Respond professionally and confidently to customer questions, concerns and complaints, escalating issues appropriately when required.
  • Work closely with station colleagues, onboard teams and operational colleagues to provide customers with a joined-up journey experience.
  • Follow all relevant food hygiene, health and safety, security and operational procedures.
  • Report maintenance, safety or security concerns promptly through the appropriate channels.
  • Represent Great Western Railway professionally at all times, maintaining high standards of personal presentation and conduct.

Requirements

  • Previous experience within hospitality, premium customer service, travel, retail, hotels, aviation, rail or a similar customer-facing environment.
  • A genuine passion for delivering outstanding customer experiences.
  • Excellent verbal communication and interpersonal skills.
  • A professional, polished and approachable manner.
  • For an opportunity to interview for this fantastic role, please submit your CV to apply!

Pay

Optime Group · London, United Kingdom · Part-time · Posted 2026-11-04

Salary: GBP 15,300–17,000

  • Rate of Pay: £14.80 per hour.
  • Hours: 20 average per week.
  • Weekly Pay (every Friday).

Benefits

  • Full training provided.
  • Temp to Perm (performance-based)
  • ASAP Start!

Optime Group is acting as an Employment Business in relation to this vacancy.

Apply

[Apply at Optime Group](https://apply.workable.com/optimegroup/j/EC7A1521BF/apply)