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RFC00099527 - APS Cloud Specialist - CIEXP5

Inetum

Provide L1/L2 Application Production Support for business-critical applications.

About Inetum

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide. If you are looking for a dynamic, innovative, and technology-driven company , Inetum is the place for you! Join Inetum. Be Inetum. 🚀

Responsibilities

  • Monitor, troubleshoot, and resolve application, middleware, infrastructure, and production incidents.
  • Ensure the smooth execution of application workflows, batch processes, and data transfers.
  • Manage incidents, service requests, and problem resolution in line with agreed SLAs.
  • Perform root cause analysis and implement preventive actions to improve service reliability.
  • Coordinate and support application releases and production deployments.
  • Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash .
  • Support and maintain Docker and Kubernetes environments.
  • Implement monitoring and proactively improve system performance and user experience.
  • Maintain operational procedures, technical documentation, and knowledge repositories.
  • Participate in 24/7 support rotations , on-call activities, and Disaster Recovery exercises.
  • Collaborate with global teams to ensure service excellence and continuous improvement.

Requirements

  • 5+ years of experience in Application Support, IT Operations, Software Engineering, or Production Support.
  • Strong experience in production environments, preferably within Banking or Financial Services .
  • Knowledge of CI/CD tools and practices.
  • Strong troubleshooting, analytical, and problem-solving skills.

Preferred

  • Linux (Red Hat) Ansible Docker Kubernetes Terraform PL/SQL Dynatrace Python and/or Bash scripting Experience with Cloud platforms (AWS, Azure, IBM Cloud, or GCP).
  • CKAD Certification Red Hat Ansible Certification (RH294) HashiCorp Terraform Associate ITIL Foundation Certification

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