Service Analyst

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.

About Newperkinelmer

With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Responsibilities

• Service Analyst Location(s) Mumbai Job Description Key Responsibilities 1.
• Monthly Business Review (MBR) Preparation Compile and prepare MBR reports for Service Sales and Consumables.
• Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.
• 2.
• Leadership Support Provide accurate and timely data for leadership reviews, Huddle files, and key Service/Consumables meetings.
• Support CE leaders with data-driven insights and follow-up actions.
• 3.
• Performance Tracking Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.
• Monitor and report performance metrics to identify improvement areas.
• 4.
• Bowler Chart Reporting Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.
• Support visual performance reporting and KPI compliance tracking.
• 5.
• Data Management Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.
• Standardize data sources to enable consistent business reporting.
• 6.
• Business Reviews Participate in weekly CE business review discussions on revenue, forecasting, and service performance.
• Support with pre-review analytics and follow-up documentation.
• 7.
• Executive Support Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.
• 8.
• Sales Planning Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.
• Analytics s Insights Extract data from ServiceMax or similar systems for Service and CE functions.
• Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.
• 10.
• Meeting Support Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).
• Track open action items and follow up with responsible owners.
• 11.
• Vendor Management Support Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• 2–4 years of experience in data analytics, business operations, or service reporting roles.
• Experience in working with cross-functional and international teams is an advantage.

Preferred

• Characteristics Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
• Attention to detail with strong data accuracy and reporting capabilities.
• Effective communication and stakeholder management skills.