Onboarding Manager

This

position

is

listed

on

behalf

of

a

partner

company,

who

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

an

Onboarding

Manager

based

in

the

United

States

.

The

Onboarding

Manager

will

play

a

key

role

in

helping

new

customers

successfully

adopt

and

maximize

the

value

of

specialized

marketing

technology

platforms.

You

will

guide

clients

throughout

their

onboarding

journey,

from

the

initial

sales

handoff

to

training,

implementation,

and

early

product

adoption.

Working

closely

with

the

onboarding

team,

you

will

develop

effective

strategies

that

support

customer

engagement

and

long-term

success.

The

role

offers

the

opportunity

to

gradually

take

ownership

of

your

own

client

portfolio

while

contributing

to

scalable

onboarding

processes.

You

will

combine

industry

knowledge,

training

expertise,

and

a

proactive

approach

to

problem-solving

to

deliver

an

exceptional

customer

experience.

This

is

an

exciting

opportunity

for

a

customer-focused

professional

who

enjoys

building

relationships,

leading

projects,

and

helping

businesses

grow.

Accountabilities:

Support

onboarding

projects

and

guide

new

customers

through

the

transition

from

sales

handoff

to

successful

platform

adoption.

Develop

and

implement

onboarding

strategies

that

address

customer

needs

and

encourage

long-term

engagement.

Deliver

engaging

training

sessions

to

help

clients

understand

and

effectively

use

the

available

platforms

and

features.

Proactively

communicate

with

customers

throughout

the

onboarding

process,

identifying

potential

challenges

and

recommending

appropriate

solutions.

Collaborate

with

onboarding

team

members

and

internal

stakeholders

to

ensure

smooth

implementation

and

consistent

customer

experiences.

Gradually

assume

responsibility

for

managing

an

individual

client

portfolio

and

overseeing

onboarding

activities

independently.

Monitor

customer

progress

and

early

adoption,

identifying

opportunities

to

improve

satisfaction,

engagement,

and

long-term

retention.

Contribute

to

the

development

and

improvement

of

onboarding

materials,

training

resources,

and

best

practices.

Build

strong

customer

relationships

by

understanding

business

objectives

and

demonstrating

how

platform

capabilities

can

deliver

measurable

value.

Requirements:

Previous

experience

in

the

affiliate

marketing

industry,

with

a

good

understanding

of

its

ecosystem,

business

models,

and

customer

needs.

Experience

in

customer

onboarding,

account

management,

customer

success,

training,

or

a

related

client-facing

role.

Strong

passion

for

training

and

education,

with

the

ability

to

lead

engaging

live

sessions

and

explain

technical

concepts

clearly.

Excellent

verbal

and

written

communication

skills,

with

the

ability

to

build

trusted

relationships

with

customers

and

internal

teams.

Strong

project

management

and

organizational

abilities,

including

the

capacity

to

coordinate

multiple

onboarding

activities

and

priorities.

Proactive

problem-solving

skills

and

the

ability

to

identify

customer

challenges

and

develop

practical,

value-driven

solutions.

A

strategic

and

enthusiastic

mindset,

with

the

ability

to

take

initiative,

adapt

to

new

projects,

and

continuously

improve

processes.

Willingness

to

learn

new

technologies,

develop

additional

skills,

and

build

expertise

in

specialized

marketing

platforms.

A

collaborative

approach

and

the

ability

to

work

effectively

within

a

growing,

customer-oriented

team.

Benefits:

Competitive

annual

base

salary

$81,000–$99,000,

depending

on

experience,

expertise,

and

work

location.

Eligibility

for

participation

in

a

company

profit-sharing

bonus

plan.

Medical,

dental,

and

vision

insurance

options.

Basic

life

insurance

coverage.

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1