IT Engineer - Maritime Remote Support

IT Engineer – Maritime Remote Support

\- Central Singapore, near MRT Station

We are assisting our client, a leading global maritime and feeder solutions provider, in hiring an IT Engineer. This role is ideal for a hands-on IT support professional who enjoys troubleshooting complex infrastructure issues and supporting mission-critical operations. You will provide remote L2 and L3 technical support to vessels, working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

\- Build specialised expertise in vessel IT, maritime communications and cybersecurity.

\- Develop your career within a stable and globally established maritime organisation.

Responsibilities

• \- Support a global fleet and solve varied, business-critical technical challenges.
• \- Provide remote L2 and L3 technical support to vessels, captains and ship crew.
• \- Diagnose and resolve complex hardware, software, network and communication-system issues remotely.
• \- Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
• \- Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage and backup systems.
• \- Install, configure and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory and Hyper-V.
• \- Monitor system performance, connectivity, availability and reliability across onboard environments.
• \- Perform remote system, security and network updates or upgrades.
• \- Maintain cybersecurity controls, antivirus protection, system backups and disaster-recovery solutions.
• \- Liaise with captains, ship crew, vendors and other IT teams to coordinate troubleshooting and issue resolution.
• \- Participate in improvements to vessel IT infrastructure, communication systems and operational processes.
• \- Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
• \- Board vessels occasionally for IT audits or ad-hoc technical work when required.

Requirements

• \- Diploma or Degree in Computer Science, Information Technology or a related discipline.
• \- Minimum 2 years of relevant IT infrastructure, technical support or systems-engineering experience within maritime industry.
• \- Vessel IT or maritime technology support experience will be highly regarded.
• \- Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
• \- Strong troubleshooting capabilities across servers, networks, hardware, connectivity and end-user systems.
• \- Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
• \- Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup and replication systems.
• \- Familiarity with satellite communications, radio systems or vessel automation systems would be advantageous.
• \- Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
• \- Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
• \- Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
• \- Proactive, self-motivated and genuinely interested in hands-on IT infrastructure support.

Preferred

• \- Cybersecurity implementation or support experience is preferred.

Pay

\- Up to $6000 per month

Benefits

• \- Gain exposure beyond conventional office-based or cloud-only IT support.
• \- Work with multicultural teams across international shipping operations.