Customer Support Representative – Swedish Speaker

As a Customer Support Representative, you will interact with customers and assist them with their inquiries.

About SkillOnNet

• We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry.
• We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more.
• We are committed to long-term development and sustainability, and we are trying to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
• What Life at SkillOnNet is like!
• SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us.
• We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

Responsibilities

• You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.
• Contributing to collective effort by achieving necessary results Go above and beyond when engaging customers Taking part in the Onboarding Programs.

Requirements

• Fluent Swedish speaker (native level) Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters Proficiency working on computers and touch typing are required.
• Ability to perform under pressure Accountability and conscientiousness Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.
• What's in it for YOU?
• Casual Dress Code A chance to advance professionally inside one of the world's largest iGaming organisations.

Benefits

• Excellent work environment
• Attractive salary package
• Monthly incentive Bonus Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enroll in Company's medical insurance plan
• Possibilities to enroll in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.