Access Control Manager

About Shotgun

What is Shotgun?

• Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry.
• Our mission is to build the infrastructure that enables live music to thrive.
• In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund.
• We are a lean and dynamic team of 90 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille.
• Our culture is built on passion, commitment, ownership, and humility.
• As Shotgun grows, so does our ambition.
• We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams.
• Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity.

Responsibilities

• You'll join the Field Operations team, which runs access control for our clients' events (concerts, festivals, clubs) and manages the related equipment fleet.
• You'll run events end to end, from the first meeting with the organizer to the post-event review and cost tracking.
• You'll also be the go-to person for access lists and access control support.
• What you will do Event project management, end to end
• Before the event
• Lead meetings with organizers to gather their needs
• Help organizers set up their access control
• Train teams on our product and back-office
• On the day
• deployment, team management, handling disputes and unexpected issues
• After the event
• Review the event with the organizer, with figures and qualitative feedback
• Make recommendations for the next edition

Cost tracking Track the budget of each project

• Support Manage support requests related to access control and on site sale
• Equipment logistics Help prepare, ship and receive event equipment
• Share field feedback to improve our processes and tools
• Contribute to internal documentation

Requirements

• The job is for you if You have 3+ years of experience in access control, ticketing or event production You have proven experience running event projects end to end, budget included You can lead a team on site and stay calm during rush hours You have strong client relationship skills, B2B and B2C You are rigorous and organized, and can handle several events in parallel
• Ideally, you have some experience with tools such as a ticketing back-office, Notion, Airtable or Zendesk You know the French live music scene well You speak fluent French and professional

Benefits

• You are available evenings, weekends and for travel You are based in Paris 👪 Note to women and underrepresented groups: We value diversity because it's essential for creativity and healthy growth.
• If you don't meet 100% of the requirements but are excited by this role, please apply 🙏 Comps & Perks 💰 Compensation: Competitive salary ✈️ Team Offsites & Events: We invest in team moments because they matter 🕺 Shotgun Event Credits: Enjoy live events with quarterly credits 🏋️‍♀️ Egym Wellpass: Preferential rates for gyms and sports activities 🌱 Sustainable Mobility Bonus: For eco-friendly commuting like biking 🍔 Swile Lunch Card : Meals and more 💊 Alan Health Insurance : Full coverage for your health needs 👶 Childcare Support