Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager is responsible for the smooth, efficient and guest‑focused operation of all food and beverage outlets during their shift, including Cliveden Bar & Dining, in‑room dining and banqueting.

About AccorHotel

Personal attributes Guest‑obsessed, with a genuine passion for creating memorable dining and event experiences.​ Hands‑on leader who leads by example, sets clear expectations and gives timely feedback and support.​ Organised, proactive and adaptable, comfortable managing competing priorities and making decisions in a fast‑paced environment.

Valuable Savings and Perks : Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable. Global Accor Privileges : Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones. Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience.

At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitality is a work of heart , ​ Join us and become a Heartist ®.

Responsibilities

• The role leads the floor team, upholds Pullman and Accor brand standards, and acts as the primary contact point for service recovery and on‑the‑day operational decisions in F&B, Key Responsibilities: Lead day‑to‑day F&B outlet operations during rostered shifts, ensuring seamless service across restaurant, bar and events spaces in line with Pullman brand standards.​ Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.​ Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.​ Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.​ Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.​ Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.​ Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.​ Maintain high standards of cleanliness, mise‑en‑place, room and event set‑ups, and outlet presentation, including daily walk‑throughs and checklists.​ Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).​ Partner with the Kitchen and Events teams to ensure accurate ordering, timing of courses, dietary management and seamless delivery of conferences and events.​ Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.​ When designated, act as the hotel Duty Manager for F&B‑related matters, ensuring guest and team safety and building/security protocols are followed.

Requirements

• Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5 star hotel or high‑volume restaurant/bar environment.​ Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.​ Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.​ Strong product knowledge across wine, cocktails and contemporary dining, with the ability to train others and support upselling.​ Demonstrated understanding of OH&S, food safety and RSA obligations in a hotel environment.​ Competent with POS systems and basic
• Microsoft Office; exposure to hotel PMS and events systems is an advantage.​ Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.​ Excellent communication and interpersonal skills, with a calm, solutions‑focused approach under pressure.​ Impeccable grooming and professional presentation aligned with Pullman standards.