Account Manager (Central Queue)

Join OpenTable, a leading platform that connects restaurants with diners and provides technology to support daily operations. As an Account Manager, you will manage relationships with restaurant partners, increase reservation availability, and support customer retention. You will use a consultative, data-informed approach to understand partner needs, recommend practical solutions, and deliver training through remote channels. This role offers generous benefits, including paid vacation, parental leave, and mental health support.

• Gérer un portefeuille de partenaires restaurateurs pour renforcer l'engagement, augmenter la disponibilité des réservations et soutenir la fidélisation.
• Utiliser une approche consultative et basée sur les données pour comprendre les besoins des partenaires, recommander des solutions pratiques et fournir une formation à distance.
• Collaborer avec une équipe pour améliorer la santé et le succès de nos partenaires restaurateurs, en atteignant les objectifs individuels et d'équipe.

• Experience using data or customer insights to recommend actions and drive adoption, engagement, or other business outcomes
• 5+ years of experience in account management, customer success, consultative sales, hospitality operations, or a related customer-facing role
• Experience managing multiple customer relationships, organizing priorities, and maintaining accurate documentation
• Strong written and verbal communication, listening, presentation, training, and problem-solving skills
• Ability to collaborate across teams and work toward measurable goals in a changing environment
• Experience working with restaurant partners, restaurant operations, or hospitality technology
• Experience using Salesforce or another customer relationship management system
• Bachelor’s degree or equivalent practical experience
• Experience engaging customers remotely through phone, email, webinars, or other digital channels