Trilingual Customer Success Manager – SaaS

Ringover, a fast-growing SaaS company, as a Trilingual Customer Success Manager. In this role, you will be responsible for delivering a world-class onboarding experience, boosting customer loyalty, driving revenue growth, and championing the customer voice. You will also provide hands-on support, improve the user experience, solve problems collaboratively, turn clients into advocates, influence product evolution, and manage key success touchpoints.

Responsibilities

• Building lasting relationships with clients to reduce churn and drive satisfaction, while identifying upsell and cross-sell opportunities.
• Championing the customer voice by using feedback and satisfaction metrics to enhance the customer journey and experience.

Requirements

• The ideal candidate will have 2-3 years of experience in a customer success or client-facing role, be trilingual in English, Spanish, and French, and have a proactive mindset with excellent interpersonal skills.
• Delivering a world-class onboarding experience and ensuring new clients feel welcomed and informed.