Technical Manager

Job Scope We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights. Total /Relevant Experience

• 12–15 years Key Responsibilities Infrastructure Understanding: Gain a holistic understanding of clients’ IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments. Work closely with internal and client IT teams to document and map current infrastructure setups. Architecture Documentation: Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools). Maintain up-to-date architecture documentation for each assigned account. Infrastructure Health Reviews: Analyze and review IT infrastructure health reports from monitoring tools or manual audits. Identify performance bottlenecks, risks, and vulnerabilities. Prepare summary reports and presentations on overall infrastructure health. Recommendations and Upgrades: Recommend suitable infrastructure upgrades , performance optimizations, or modernizations based on health assessments. Client Relationship Management: Act as a single point of contact for clients regarding their technical infrastructure. Translate technical findings into business-friendly communication and ensure customer satisfaction. Must-have skill Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud. Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams. Ability to analyze IT health reports and derive actionable insights. Strong problem-solving, communication, and presentation skills.
• Ability to work independently and manage multiple client accounts Good-to-Have Skills Experience with cloud platforms (AWS, Azure, GCP). Familiarity with monitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG). Basic understanding of security compliance and IT governance frameworks. ITIL Qualifications Criteria Graduate degree in Computer Science / Information Technology / Electronics / or related discipline. Certification Criteria NA Shifts Timing, (If rotational, please specify) General Shift Number of Interview Rounds Name of interviewer 2 Interview Round =