Order Management Specialist (Irvine)

The Order Management Specialist Level 1 is responsible for processing customer orders accurately and efficiently while ensuring all customer interactions are properly tracked in Microsoft Dynamics CRM.

Responsibilities

• This role ensures timely order fulfillment and helps resolve basic order discrepancies while collaborating with internal teams via Microsoft Teams Essential Duties & Responsibilities: Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, time tables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.
• Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)
• Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.
• Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email/telephone.
• check availability, optionally merge orders, set delivery dates, confirm/release (in SAP).
• Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitors and resolves order issues and processing errors.
• Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly.
• Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date.
• All other duties as assigned.

Requirements

• Detail-oriented and time management skills.
• Strong interpersonal skills.
• Effective communication skills – oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate with knowledge of all Microsoft Office applications.
• Proficient skills in Microsoft Excel preferred.
• High efficiency on transactional processes for order handling, complaints, and returns aiming for high standard quality.
• Taking initiatives to improve effectiveness and efficiency in back-office processes.
• Minimum of three years of experience in order management customer service or administrative support preferably in operations or manufacturing.
• Knowledge of ERP system (SAP).
• Excellent knowledge of Excel, Word, and Outlook.
• Knowledge of CRM (Microsoft Dynamics) (preferred).

Preferred

• High School diploma or education certificate in applicable functional area preferred.
• Decent SCM/back-office experience preferably in a technical industry.

Pay

$25.00 - $32.00 Per Hour + Bonus Please submit your application via the ‘Apply’ button.

Working Conditions / Physical Requirements

Position is in-office, Monday through Friday. Standing Stooping Must be able to talk and hear. Sitting more than 2/3 of the time. Reaching with hands and arms. Use hands to finger, handle, or feel over 2/3 of the time. Ability to lift up to 25 pounds occasionally.