Onsite Call Center Representative

Overview $19.00/hr | Onsite Call Center Representative | Shifts: 2:30pm -11:15pm training - 2:00pm - 11:00pm - Start Date 12/14/2026 Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

About Qualfon Data Services Group, LLC

Veterans and military family members are encouraged to apply

Responsibilities

• What You’ll Do Answer inbound customer service calls, emails and chats
• Credit card and consumer loan questions Fraud-related inquiries and authorizations
• Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Requirements

• What We’re Looking For 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• High School Diploma or GED Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Preferred

• Call center experience preferred but not required

Pay

USD $19.00 - USD $19.00 /Hr.

Benefits

• We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Medical, Dental & Vision Coverage with multiple plan options

Telemedicine & Mental Health Support for convenient care

• (PTO) that grows with your tenure 401(k) with Company Match to help you plan for the future
• (EAP) with free counseling and wellness resources Company-Paid Life & Disability Insurance for added peace of mind Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more Additional Perks like legal assistance, identity protection, and pet insurance QUALFON is an equal opportunity employer.

QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.